We’re continuing our “Day in the Life” series at Elementz, giving you a behind-the-scenes look at the people who keep our digital subsea inspection workflows running smoothly.
This time, we catch up with Morgan, a Customer Operations Engineer, whose days are a mix of problem-solving, team collaboration, and supporting cutting-edge subsea technology, from AI initiatives like Tide Breaker to real-time inspection support across the globe.
Let’s follow Morgan through a typical day in his role…
As a Customer Operations Engineer at Elementz, my day is a mix of problem solving diagnostics and supporting digital subsea inspection workflows, along with collaboration with the team to get issues resolved efficiently. I have also been lucky enough to go along to events like Offshore Europe, Data Fest and soon Subsea Expo, where we’ve been showcasing new initiatives like Tide Breaker, our AI accelerator, and speaking to industry leaders and occasionally politicians about the blue digital eco system.
My mornings usually start with wandering through to the kitchen to make a coffee and something to eat. Once I’m caffeinated, it’s time to review our support desk, emails and Microsoft Teams chats to see what needs prioritising. We routinely run 24/7 support for subsea inspections, so a check of teams is the first thing I do, as it’s our main communication channel with the Inspection team.
Depending on the day, I might join our customer operations stand-up meetings to sync with the team and solve issues together. Other mornings I’ll be hosting training sessions or remotely setting up Integrity Elementz ready for offshore inspection. My days can vary massively, and that’s what I enjoy the most: no two days are the same, and no two problems are the same.
I enjoy delivering training sessions. They are a great chance to speak to attendees and figure out which functionality and features I can highlight to help optimise their subsea integrity operations. A major part of my role is organising and remotely configuring networked systems for digital remote inspection. This is my favourite part because it connects me with teams across the globe and reviewing their underwater inspection footage, like the marine life, especially sightings from Australia, is always a highlight.
By mid-morning, I’ll usually take a break to make another coffee. At this point, I often move on to data work using Excel or backend databases, gathering data to create SQL scripts to bulk update or fix issues for customers. I normally have some techno or house playing in the background – usually Doruksen or Charlie Sparks.s.
At lunchtime, I’ll go and grab my meal prep from the fridge, or if it’s a Wednesday in the office, I’ll pick up some sandwiches and catch up with the team.
By the afternoon, I’m working through my to do list closing out support tickets and writing scripts. Before logging off, I do one last check of all our communication channels to make sure there isn’t anything critical needing attention.
Before settlig down for the evening, I usually meet up with a few friends and go to the gym for a weightlifting session, followed by the sauna and steam room.
