Support
We are relentlessly focused on our customers and users.
We have designed our support to ensure that you have the best experience possible with Elementz.
As an existing customer you will be fully aware of your dedicated contacts, as a new customer, we will assign these from the initial engagement.
Enterprise Care.
Understanding that every customer has unique support needs, we offer tailored Enterprise Care options based on the size, reach, and intensity of your subsea operations and inspection campaigns.
Currently our Enterprise Care options are split into 2 areas:
- Customer Care: Focused on overall management and support of our customer and partner relationship
- Operational Care: Specifically designed around ongoing mobilisations and operational requirements
For more information, please reach out to us.
Service Desk.
Our Service Desk is available to all users, providing an intuitive and easy way to request support and enter specific requests. Whether reporting an issue, seeking product information, or requesting mobilisation support, you can rely on our modern and professional service to track your request through every stage.
You can also access the Integrity Elementz Knowledge Base directly from the Support Portal. Here you will find a comprehensive range of supporting material and resources on a variety of key topics, all designed to maximise your experience with the application and in turn the efficiency of your Subsea Integrity Management programme.
